Support Agreements
Chromperfect Support Agreements
12 Months of Free Support
Every Chromperfect license includes 12 months of complimentary support, covering:
Basic training for your designated ‘super user’ — the individual responsible for daily system operation and internal team support.
Technical assistance via phone, email, and remote support.
Free software upgrades provided via secure download link.
Extended Support
After the initial 12 months, customers can purchase an annual support agreement that includes:
Ongoing access to our technical support team.
All software upgrades released during the agreement period.
Priority support for critical systems used in production, QC, and R&D.
The option to request a time-locked emergency license to restore operations quickly after a PC failure.
Download access to the latest installation files.
Special offers on training, implementation, and hardware services.
Pay-As-You-Go Support
For customers who prefer not to purchase an annual plan:
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Software upgrades can be bought individually as needed (e.g. for new features, instrument support, or OS compatibility).
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Technical support is billed per incident, in 15-minute blocks. A credit card is required for this service.
To purchase an upgrade or request ad-hoc support, please provide your Chromperfect serial number when contacting our team.
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Why Extend Support?
Stay Compatible: Ensure Chromperfect remains fully functional with new Windows versions and IT infrastructure.
Peace of Mind: Protect your business-critical system with fast, expert help when needed.
Ongoing Value: Support costs are tailored per site and typically less than 50% of a single-version upgrade.
Contact our sales team for a personalized quote.