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Chromperfect technical support team member assisting clients with chromatography software setup

Fast Help, Smarter Support

Flexible Support Options.

Use our AI assistant for instant answers, explore video tutorials, or request expert help if your license qualifies.

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Every new customer has access to technical support assistance for 12 months after purchase,  after this an annual support agreement can be purchased.  All customers have the option to purchase case-by-case support and our sales team can provide a quote and arrange payment through a credit or business card

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Support Assistant
Free

Ask our AI support assistant anything—24/7. It’s trained on real Chromperfect issues like setup, licensing, instruments, and errors.

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There is an icon on every page of our website (bottom left),  just click to start a chat, or click on the button below to open in a new window.

Chat
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Video Libary
Free

Most common questions and problems are covered on out Youtube channel (please consider subscribing).

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Click the button to view our content

Our Channel
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Request Support
Paid

If you cant find an answer on the free services, you can setup a session with a support technician.  In order to proceed you must 

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(a) Have an extended support agreement in place

(b)Purchased within the last 12 months

(c) Make a payment for a session.

Support
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