Fast Help, Smarter Support
New to Chromperfect?
Check out our Beginner Training Series.
Our Chromperfect Beginner Training Series consists of 26 short, structured video tutorials designed to take you from the absolute basics of what Chromperfect is, through to more advanced features and workflows within the software. Each video is focused, easy to follow, and built as part of a logical step-by-step training program, allowing you to learn at your own pace while building a solid understanding of chromatography data acquisition, analysis, and reporting in Chromperfect.
Flexible Support Options.
Use our AI assistant for instant answers, explore video tutorials, or request expert help if your license qualifies.
Every new customer has access to technical support assistance for 12 months after purchase, after this an annual support agreement can be purchased. All customers have the option to purchase case-by-case support and our sales team can provide a quote and arrange payment through a credit or business card
Support Assistant
Free
Ask our AI support assistant anything—24/7. It’s trained on real Chromperfect issues like setup, licensing, instruments, and errors.
There is an icon on every page of our website (bottom left), just click to start a chat, or click on the button below to open in a new window.
Articles & Video Library
Free
Our Articles & Video Library brings together in-depth written guides and step-by-step training videos covering Chromperfect product updates, troubleshooting, technical support, and user training. Most articles are paired with clear video explanations to help simplify complex topics and provide practical, real-world guidance for everyday Chromperfect use.
