Introducing the New Chromperfect Support System — Knowledge Base and AI Assistant Dave
- Chromperfect
- Oct 30
- 2 min read
For more than four decades, Chromperfect has been helping laboratories around the world achieve precision, reliability, and compliance in chromatography data management. That same commitment now extends into how we support our users.
We’re proud to introduce the new Chromperfect Support System — a unified ecosystem designed to make it easier than ever to find answers, learn, and get help.
A Smarter, Searchable Knowledge Base
The Chromperfect Knowledge Base brings together over two hundred articles covering every aspect of Chromperfect 10 — from installation and licensing to method configuration, connectivity, and data integrity.
Each article is short, focused, and organized into clear categories, so you can quickly find what you need. You can also use the site-wide search to discover related material from our blog and documentation, creating a complete picture of the topic you’re exploring.
Meet Dave — The Chromperfect AI Assistant
Working alongside the Knowledge Base is Dave, our new AI-powered support assistant.Dave is available directly on our website to provide real-time technical guidance, twenty-four hours a day.
Unlike traditional search tools, Dave understands natural, conversational language. The more context you give, the more accurate and relevant the answer becomes. Dave also supports his responses with related videos from the Chromperfect YouTube channel, so you can watch each process in action.
This combination of documentation, video, and intelligent assistance marks a new step forward in how Chromperfect delivers support.
Watch the Full Demonstration
In the video above, we take a closer look at the new system in action — showing how the Knowledge Base and Dave work together to provide a seamless support experience.
The Next Step in Chromperfect Support
The launch of this new system represents a major milestone in Chromperfect’s long history of innovation and user-focused development.
Whether you’re configuring instruments, validating a system, or troubleshooting a connection, help is now always within reach.
👉 Explore the new Support System today at chromperfect.com
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