Chromperfect Troubleshooting

Watch the Video 🎥 Chromperfect : Network Configuration Error – PC and GC on Different Networks Watch the full walkthrough on our YouTube channel to see these steps in action and learn how to prevent this issue in future setups. YouTube video about Network Error with Chromperfect Introduction If you’ve ever seen the message “No connection could be made because the target machine actively refused it,” you’re not alone. This is one of the most common errors reported by Chromper

Chromperfect introduces a new era of technical support — combining a smart Knowledge Base, AI assistant “Dave,” and integrated YouTube tutorials into one connected ecosystem that delivers faster answers and clearer guidance than ever before.

YouTube video which provides solutions for the Subscribe to data error for Agilent 7890 GCs If your Agilent 7890 Gas Chromatograph shows Ready in Chromperfect, you start a run, but no chromatogram appears — and after about a minute you see the error “Subscribe to Data” — this guide explains what’s happening and how to fix it. What Causes the Subscribe to data error Agilent 7890 GC Chromperfect This issue is not caused by Chromperfect. In fact, the software successfully sends

Learn how to fix the Chromperfect GetAcqServer Error that appears when starting data acquisition. Step-by-step instructions for restarting the CPAcqService in Windows.

Learn why your changes may not appear saved in Chromperfect and discover the critical differences between RAW and bound (BND) files for chromatography data integrity.

Experiencing Chromperfect license errors such as temporary license expired or license denied? Learn how to identify the problem using the built-in license information tool and resolve issues quickly with support or upgrade options.

Fix the issue in Chromperfect where you cannot download to an instrument or start a run. Learn why options appear grayed out and how to claim instruments to restore full functionality.

Learn how to resolve the “Instrument Not Receptive” error when connecting an Agilent 7890 GC in Chromperfect. Step-by-step instructions for fixing this common setup issue.

If the Chromperfect Run program crashes with an “Unhandled Exception” error when opening, the issue is usually due to a corrupted spreadsheet configuration file. Here’s how to fix it quickly.

New Chromperfect users are often puzzled by how final reports are generated and how to make adjustments. This video introduces the data flow within Chromperfect, the role of method files, calibration, and custom format templates, and how each contributes to accurate and flexible reporting.

The “Awaiting Download” message in Chromperfect is not an error. It simply means the instrument is waiting for the user to provide essential information like a method file and filename. This video explains why the message appears, how to resolve it, and how Chromperfect remembers the settings for future runs.

Having trouble with missing files in Chromperfect? Learn why your PDF, XML, BND, Excel, and other auxiliary files aren’t being produced — and follow our simple step-by-step troubleshooting guide to fix the issue fast. Do you also want me to make a shorter, punchier version specifically optimized for the YouTube video description? It can help drive traffic to both the blog and the video.

When adding instruments in Chromperfect, you may see the message “Maximum number of instruments reached.” This isn’t an error — it simply means you’ve reached the limit of your license. Learn what the message really means and how to proceed.

Enable the operator field in Chromperfect to improve traceability and compliance. Step-by-step instructions for Version 6 and newer.