Troubleshooting Chromatography Data Acquisition: Cannot Download an Instrument or Start a Run
- Chromperfect
- Sep 23, 2025
- 2 min read
A common support issue occurs when users are unable to download to an instrument or start a run in Chromperfect. The control icon and contextual menu appear grayed out, preventing interaction with the instrument.
Symptoms
Control icon is inactive.
Right-click menu on the spreadsheet does nothing.
Instrument download and run options are unavailable.
Why It Happens
This issue is often seen on systems that are rarely restarted. Chromperfect requires users to claim instruments at the start of each session. While it may seem redundant for a single-user setup, this process ensures proper auditing when multiple users and workstations are connected.
Chromatography Data Acquisition Troubleshooting Steps
In the Data Acquisition Program, locate the two tabs on the far right: Status and Selection.
Click the Selection tab (yellow background).
Under the Control heading, click Claim for each instrument you want to use. The button will change to Release, and the spreadsheet will update with the claiming details.
Switch back to the Status tab (blue background).
The control icon should now be active, and right-clicking on the spreadsheet will bring up the menu as expected.
Why Claiming Instruments Matters
By claiming and releasing instruments, Chromperfect ensures accurate audit trails and system documentation — vital for compliance and traceability in regulated labs.
Conclusion; Chromatography Data Acquisition Troubleshooting
This simple chromatography data acquisition troubleshooting step resolves most cases where users cannot download to an instrument or start a run. Remember to claim your instruments at the start of each session to keep Chromperfect functioning smoothly.
For more solutions, visit the Chromperfect Training Channel or explore additional troubleshooting guides here on our blog.
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